IN GENERAL

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Certain types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Other non-returnable items include: – Gift cards – Downloadable software products – Certain health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: – Books with obvious signs of use, – Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records, – Any item not in its original condition, damaged, or missing parts for reasons not due to our error, – Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also inform you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at: RISTORANTE DUE SPADE Via delle Filerine 2/A, 20038 Cernusco sul Naviglio (MI), Italy.

Sale Items

Only regular-priced items can be refunded. Sale items cannot be refunded.

Replacement

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at {email address} and send your item to: RISTORANTE DUE SPADE Via delle Filerine 2/A, 20038 Cernusco sul Naviglio (MI), Italy.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed of your return.

Shipping and Returns

To return your product, you should mail it to: {physical address}. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you can vary. If you are returning high-value items, you might consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

For questions regarding refunds and returns, contact us at: info@ristoranteduespade.it.